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Front Desk Agent
Sunny Isles Beach, FL 33160 US
Job Description
- Maintain a polished and welcoming front desk appearance, ensuring a secure and controlled access environment.
- Greet residents, visitors, and guests, and manage their arrivals and departures, including valet services, luggage handling, and parking coordination.
- Handle incoming calls, emails, and messages promptly, routing them to the appropriate individuals or departments.
- Coordinate and manage key services, such as key distribution, key card programming, and monitoring access control systems.
- Maintain accurate records and databases related to residents, visitors, and service provider
- Collaborate closely with property management and maintenance teams to address resident needs promptly, including maintenance requests, repairs, and housekeeping services.
- Conduct regular inspections of common areas to ensure cleanliness, functionality, and adherence to luxury standards.
- Proactively identify opportunities for service enhancements and process improvements to elevate the resident experience.
- Assist with move-ins and move-outs, providing orientation and support to new residents.
Job Requirements
- Previous experience in a luxury hospitality or residential environment is highly desirable.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- Impeccable grooming, presentation, and professionalism.
- Strong organizational and multitasking abilities with exceptional attention to detail.
- Proficient computer skills and familiarity with property management software.
- Ability to remain calm and composed under pressure, handling difficult situations with tact and diplomacy.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Discretion, integrity, and respect for residents' privacy and confidentiality.
- Dental insurance
- Health insurance
- Paid time off
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
- Sunny Isles Beach, FL: Reliably commute or planning to relocate before starting work (Required)
- Do you have open availability throughout the week and weekend?
- Customer service: 2 years (Required)
- Day Shift (Required)
- Night Shift (Required)
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