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Spa Concierge

Sunny Isles Beach, FL 33160

Posted: 06/17/2024 Industry: Spa Front Desk Job Number: 3333 Pay Rate: $19.00 per hour Type:

Job Description

RMG Staffing is excited to announce our partnership with one of the most luxurious residence buildings in Sunny Isles. We are currently seeking for a dynamic and hardworking Concierge to join their team. Join an exclusive team that continues to set the standard for Luxury living for its owners and empowering workplace culture for all team members. You will work in an energetic location helping to maintain happy customers.

At RMG Staffing, we prioritize connecting qualified candidates with the right decision makers to ensure your application receives the attention it deserves. When you apply through RMG Staffing, you will gain the advantage of having a team of experts advocating for you. We will work with you to understand your skills, experience, and career goals to make sure that you have success with your job search.

Apply and take this opportunity to join the best of the best and advance your hospitality career by joining a company committed to helping you grow along with us.

As concierge you will play a crucial role in delivering exceptional service and ensuring an extraordinary living experience for residents in a high-end residential property. Your primary responsibility will be to provide personalized assistance and concierge services to meet the unique needs and expectations of affluent residents. You will be the face of luxury, responsible for maintaining the highest standards of service, professionalism, and attention to detail.

Key Responsibilities:

  • Resident Services: Serve as the primary point of contact for residents, delivering outstanding customer service with a warm and professional demeanor.
  • Anticipate and fulfill residents' requests promptly and efficiently, addressing their needs, inquiries, and concerns with utmost care and discretion.
  • Assist residents with various tasks, such as scheduling appointments, making reservations, coordinating transportation, arranging deliveries, and managing personal errands.
  • Provide information and recommendations on local amenities, restaurants, entertainment, cultural events, and other services in line with residents' preferences.
  • Greet residents, visitors, and guests, and manage their arrivals and departures, including valet services, luggage handling, and parking coordination.
  • Handle incoming calls, emails, and messages promptly, routing them to the appropriate individuals or departments.
  • Maintain accurate records and databases related to residents, visitors, and service providers.
  • Property Operations Support: Collaborate closely with property management and maintenance teams to address resident needs promptly, including maintenance requests, repairs, and housekeeping services.
  • Conduct regular inspections of common areas to ensure cleanliness, functionality, and adherence to luxury standards.
  • Proactively identify opportunities for service enhancements and process improvements to elevate the resident experience.
  • Assist with move-ins and move-outs, providing orientation and support to new residents.

Job Requirements

Qualifications and Skills:

  • Previous experience in a luxury hospitality or residential environment is highly desirable.
  • Excellent interpersonal and communication skills, with a customer-centric approach.
  • Impeccable grooming, presentation, and professionalism.
  • Strong organizational and multitasking abilities with exceptional attention to detail.
  • Proficient computer skills and familiarity with property management software.
  • Ability to remain calm and composed under pressure, handling difficult situations with tact and diplomacy.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Discretion, integrity, and respect for residents' privacy and confidentiality.

Joining a luxury residential property as a concierge offers an exciting opportunity to deliver unparalleled service in an exclusive setting. Your role will be crucial in creating a welcoming and luxurious atmosphere, ensuring residents enjoy a seamless and exceptional living experience.


Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Sunny Isle, FL. Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)

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About Sunny Isles Beach, FL

Discover exciting job opportunities in the vibrant area around Sunny Isles Beach, Florida! Nestled between the stunning beaches of the Atlantic Ocean and the bustling city of Miami, Sunny Isles Beach offers a perfect blend of work and play. With renowned landmarks like the Aventura Mall, the PĂ©rez Art Museum Miami, and the Adrienne Arsht Center for the Performing Arts nearby, this area is a hub for culture and entertainment. With a diverse culinary scene, beautiful parks like Oleta River State Park, and easy access to professional sports teams like the Miami Dolphins and the Miami Heat, Sunny Isles Beach provides a unique and enriching environment for career growth. Explore our job listings today and take your career to new heights in this enchanting location!